Reference

How aspek88 Handles Your Personal Information

Your account data, payment activity, and browsing behaviour are handled with clear rules — not vague promises. This page explains exactly what we collect, why we collect it, and how you can request changes or deletion at any time.

Account Data ProtectionDANA, OVO & GoPay PrivacyCookie ControlsData Retention PolicyYour Right to Access
Explore the Lobby Read FAQ
aspek88 How aspek88 Handles Your Personal Information
DATA HANDLING DETAIL

How We Protect and Manage Your Information

Our data practices cover four areas: how we secure your account, how long we keep records, what cookies do on our platform, and how you exercise your rights. Each area has a clear process rather than a blanket policy statement.

Account Security

Your account is protected by password hashing and optional OTP verification on login. Suspicious access attempts trigger an automatic session lock and an alert to your registered contact.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly. You can adjust cookie preferences in your browser settings at any time.

Data Retention

Transaction records are kept for the period required by applicable financial regulations. Account data is deleted within 30 days of a confirmed closure request, except where law requires longer retention.

Your Access Rights

You can request a full export of your stored personal data at any time. Submit the request through live chat or email and we will send the file to your registered address within a reasonable timeframe.

PRIVACY CONTACT

Reach Us About Your Data

If you have a question about how your data is stored, want to correct account information, or need to submit a deletion request, our support team handles privacy queries directly. Responses are sent to the email address registered on your account.

Team online

Live Chat

Open the chat widget inside your account dashboard to reach our support team. Privacy and data queries are handled the same way as account and payment questions.

Email Support

Send your data request or privacy question to our support address. Include your registered account username so we can locate your records without delay.

Account Settings

Some data corrections — display name, contact number, linked wallet — can be made directly inside your account settings without contacting support.

Common Questions About Your Data

These are the questions we hear most often about how aspek88 handles personal information, wallet data, and account privacy.

We collect your name, email address, phone number, and the wallet identifier you use for DANA, OVO, or GoPay deposits. Device and session data is also logged for security purposes.

We share data only with payment processors needed to complete your DANA, OVO, or GoPay transactions, and where required by applicable law. We do not sell your data to advertisers or marketing companies.

Contact our support team via live chat or email with your registered username. We will compile your stored data and send it to your registered email address within a reasonable timeframe.

Yes. Submit a deletion request through live chat or email. Account data is removed within 30 days of confirmation, except records we are legally required to retain for a longer period.

Payment data travels over encrypted connections. We do not store full wallet credentials. DANA, OVO, and GoPay transactions are processed through our payment partners' secure infrastructure.

Inactive accounts are subject to our standard retention schedule. If you want your data removed sooner, submit a closure and deletion request and we will process it within 30 days.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoLegalAppaspek88 AppInfoAspek88 Glossary

Related pages

aspek88 Indonesia aspek88 Login Aspek88 Glossary aspek88 App Serang Live Table